Commercial fire protection contractor
214K files
A field-ops assistant that knows every job file
The problem
Years of contracts, specs, SOPs and job files sat on a server nobody could search. Crews called the office for everything, and QC follow-up depended on someone remembering to ask.
The system
An assistant in Slack trained on the company's 214,000 files and SOPs. It pulls project documents by job number, answers crews in English or Spanish, sends QC texts to the field and logs the replies back to the job.
- Runs on
- Slack, company file server, Monday.com, SMS
- Replaced
- Calls to the office, manual QC follow-up