Insights
Notes from the build.
Practical writing on knowledge, AI and the systems that run a business. No trend pieces. Just what works, from someone building it.
Sep 26, 2026 · 6 min read
What is institutional knowledge, and why does it walk out the door?
Institutional knowledge is what your company knows that isn't written down. What it looks like, why it's at risk, and how to capture it with AI.
Read →Sep 26, 2026 · 5 min read
Tribal knowledge vs institutional knowledge: what's the difference?
Tribal knowledge and institutional knowledge overlap, but they aren't the same risk. How to tell them apart and turn the fragile kind into something your company owns.
Read →Sep 26, 2026 · 6 min read
Knowledge base chatbot vs a real knowledge base
Uploading documents to a chatbot takes an afternoon and demos well. Here's where knowledge base chatbots break, and what a real AI knowledge base does differently.
Read →Sep 26, 2026 · 8 min read
How to build an internal knowledge base with AI
A practical, step-by-step way to build an internal knowledge base with AI that your team actually uses, from picking the scope to tracking gaps.
Read →Next step
Find the one system worth building first.
Thirty minutes with me. You bring the business, I bring an honest read on where AI pays and where it doesn't.